Policy

 

 

Return/Exchange Policy

Vianna Jewelers accepts exchanges ONLY on both online sales and in store purchases for up to 7 days after the order was received / purchased in store. Exchanged items must be in their original packagingwithout wear and in pristine condition. The customer is responsible for the return shipping costs. In or to arrange the return shipping, please contact Vicki Robin at vicki@viannajewelers.com and inform us of the date of purchase and the intent to return purchase. All exchanges need to be approved by Vianna Jewelers. Original shipping cost will not be refunded. All sale items are final sales. All inquires should be directed to vicki@viannajewelers.com.

 

Repair Policy

Vianna Jewelers will at their sole and absolute discretion, offer free repair or replacement for damaged items within 30 days of the pickup or purchase date. In order to arrange the return shipping , please contact vicki@viannajewelers.com and inform us of the description of the piece and the date of purchase. Vianna Jewelers will not be responsible fir shipping, duties and taxes on any returned items. All inquires should be directed to vicki@viannajewelers.com.